Privacy Policy
Be Physiology (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a safe, transparent, and responsible way, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website:
👉 https://bephysiology.com.au
Who we are
Be Physiology provides exercise physiology services, including support for individuals with injury, disability, and chronic health conditions.
What personal data we collect
We may collect personal information that you provide to us directly, including:
- Name, email address, and phone number when you submit an enquiry
- Information shared through contact forms or client intake processes
- Health or background information relevant to providing exercise physiology services (where applicable)
- Information provided when subscribing to communications or updates
We may also automatically collect limited technical information such as:
- IP address
- Browser type and device information
- Website usage data via cookies and analytics tools
Sensitive information
As part of delivering our services, we may collect sensitive information, including health-related information.
We will:
- Only collect sensitive information where it is reasonably necessary
- Use it only for the purpose it was collected
- Store and protect it securely
How we use your data
We use your personal information to:
- Respond to enquiries and communicate with you
- Provide exercise physiology services and support
- Tailor services to your health and wellbeing needs
- Send relevant updates, insights, or event invitations (where consent has been provided)
- Improve our website, services, and user experience
Marketing and consent
If you opt in to receive communications from us, we may send you:
- Relevant health insights and resources
- Service updates
- Event invitations and announcements
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
We only send marketing communications where consent has been provided or where otherwise permitted by law.
Cookies
Our website uses cookies to enhance your experience.
Cookies may:
- Remember your preferences
- Help us understand how visitors use our website
- Improve website functionality
You can choose to disable cookies through your browser settings, although this may affect how the site functions.
Embedded content from other websites
Some pages on this site may include embedded content (such as videos or images).
Embedded content behaves in the same way as if you visited the external website, which may collect data, use cookies, and track interactions.
Third-party services
We may use trusted third-party providers to support our operations, including:
- Website hosting providers
- Analytics tools (e.g. Google Analytics)
- Email or communication platforms
These providers may have access to personal information only to perform services on our behalf and are required to handle it securely.
How long we retain your data
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory obligations
- Resolve disputes or enforce agreements
Where possible, data is securely deleted or de-identified when no longer required.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to your information
- Request deletion of your information (subject to legal obligations)
To exercise these rights, please contact us using the details below.
How we protect your data
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including:
- Secure systems and storage
- Controlled access to sensitive information
- Use of reputable service providers
Where your data is sent
Some of your data may be processed or stored by third-party providers, including overseas providers. Where this occurs, we take reasonable steps to ensure your data is handled securely and in line with privacy obligations.
Visitor enquiries or form submissions may also be screened through automated spam detection services.
Complaints
If you believe your privacy has been breached, you can contact us using the details below.
We will respond promptly and work with you to resolve any concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:
Be Physiology
🌐 https://bephysiology.com.au
📧 hello@bephysiology.com.au